An AI coordinator for restaurants and hotels
VION Agent works on top of POS, PMS, and service channels through managed integrations, helping the team keep track of guest context, shift tasks, and recurring problems.
How the agent fits into everyday work
Each scenario is built around permitted data and a fixed result. Actions that affect a client, money, or commitments remain subject to employee approval.
Guest and booking
Brings preferences, allergies, and request history into a single context for the responsible employee.
Incident
Determines urgency, notifies the right role, and tracks closure according to the set procedure.
End of day
Prepares a summary of reviews, failures, suppliers, and open tasks for the manager.
Clear inputs and a verifiable result
VION Agent receives only permitted context through a single integration layer. Every prepared material keeps its link to the task and its sources.
What the agent receives
POS and PMS events
Bookings and preferences
Shift tasks
Reviews and service procedures
What the employee receives
Guest context for the employee
Incident card
Shift task list
Final summary for the manager
POS and PMS remain the source of operations. VION adds an intelligent layer.
The agent can receive permitted events, match them with reviews and shift tasks, prepare actions, and hand them to the responsible employee.
Build a VION workspace around your company’s goals
Open your VION HUB account to manage tokens, or go to the dedicated VION Agent download page.